Please let us know if you have any questions and someone from our team will get back to you within 24 hours!
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Frequently Asked Questions
What is your cancellation policy?
We do charge for the full service if less than a 24 hour notice
What happens if I'm running late?
You might need to reschedule + $30 late fee will apply
Can I bring my kids or guests with me to my appointment?
For safety and spacing reasons, we do not have space for extra guests.
Do you require a deposit to book?
No deposit, but a card on file is required to book.
What is your no-show policy?
Full service charge will be applied to the card on file.
What forms of payment do you accept?
Card, Tap, Apple Pay
I'm not sure what to book, can you help me choose a service?
A new guest custom color is al around the best and safest option to book your first appointment with us.
How long does a color appointment usually take?
3-5 hours
how often should i come in for maintenance?
Every 6-12 weeks depending on the service.
do you offer consultations?
Yes! Consultations are free. A color correction pricing is $100/hr.
Can I share my membership with someone else?
Yes! As long as it is booked under your name.
What happens if i miss a month?
Memberships do not roll over!
What types of extensions do you offer?
Beaded row extensions
Do i need a consultation before getting extensions?
Not in person! If you want, we can but a text consultation will work as well.
can i host a private event or party at the salon?
Yes! Send an email to shade9salon@gmail.com
Do you do makeup or updo's for events?
Yes! we do hairstylists for events. We can recommend you makeup artists.